|
|
|
|
Got my nev's back from them today took him 24 hours from receipt to servicing and getting them posted, bought via their eBay store. Come back in great condition exactly how I hoped they would. New cases and LEDs on some old nevs
Will deffo use again if I ever need to can't fault him or his work 👍.
|
|
|
|
In reply to Post #26
Or simply explain he's not taking anymore work on due to having too much.
|
|
|
|
In reply to Post #31
He's on faceache mate
https://www.facebook.com/share/1DShfo2fdB/
He's done 2 sets of nevs for me with bug eyes
2 sets of OG delks with bug eyes and reciever
The bloke is sooo quick, messages etc, can't fault him
|
|
|
|
|
Lloyd Reynolds if anyone has his email
|
|
|
|
In reply to Post #28
Put up a list please.
|
|
|
|
In reply to Post #28
Kudos, Fleet.... who else? Will actually be helpful to know all the alternatives.
|
|
|
|
In reply to Post #27
Having looked around since, there are quite a few 
|
|
|
|
Who else can sort alarms like this fella?
If people are moaning up then go elsewhere, end off.
|
|
|
|
In reply to Post #25
That's not what I expected at all. What I expect, is that if something is going to take 3 weeks longer than originally agreed, a quick call or email to tell me, not me having to chase it prior to a trip abroad and them not answering emails, phone calls etc. I couldn't get hold of them to actually send them in, in the first place, so it's on me to an extent
Turns out, it hadn't even been looked at weeks after the date I was supposed to have it sorted.
I get that the guy is mustard, but a quick call or email would have saved any of this. All sorted now though and my older alarms worked fine on my 2 weeks abroad
|
|
|
|
In reply to Post #24
Totally agree with this, he's repaired my Nevs on so many occasions now they're like Triggers Broom, but somehow he manages to keep them going. The problem today is that everyone expects next day service, every day, no matter what. The Instagram / Amazon generation who expect everything on a plate straight away, no patience, no understanding of small businesses, the 'takers' if you will. I (sort of) get the frustration but you have a choice, repair your alarms or get a new one (set) or whatever. How some of these people would have coped in the 80's when it took two weeks to receive an order from a mail order tackle company I just don't know.
|
|
|
|
In reply to Post #22
Unfortunately being the best bloke in the country to send faulty alarms to, he's going to be busy. Multiple companies also use his services. It's one bloke in a workshop in an industry that has tens of thousands of bite alarms being used, and not many people that have the ability to maintain them.
There are 15,000 black cabs on the streets of London. Imagine the backlog that would happen if there were only two or three blokes capable of maintaining and repairing them?
I sent my old Nevs to him knowing that they would take a long time to get sorted. I hate bad customer service as much as the next person, but I bought some old Microns for that exact reason, because I knew I wasn't going to get pizza hut levels of delivery updates. It's a necessary evil, and one that I would let slide considering not many realise he was a brainchild behind probably the most innovative bite alarm on the market.
|
|
|
|
In reply to Post #22
I've just had some nev's serviced by him.
He received them Thursday last week, had them serviced with new LEDs fitted Friday and scheduled to be delivered back RM tracked Monday.
First time I've ever used them and can't fault coms and turn around time and on Monday I'll find out how good his work is.
If it makes a difference, I bought what I wanted via eBay and coms started via their chat facility, then WhatsApp. Would happily use again as long as as they are how I expect them to be when I get them back 👍
|
|
|
|
In reply to Post #12
Has having your gear for 5+ weeks without so much as an update ever really been acceptable? 2025 and excuses like ‘iffy mobile signal’ are still being rolled out as to why you can’t contact a business? 
|
|
|
|
In reply to Post #1
I have heard many tales of poor communication from him.
|
|
|
|
In reply to Post #19
No
|
|
General Carp Discussion