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In reply to Post #45
For the small amount of discounts they offer they are just not worth the hassle using them . Far better companies out there that will price match anyway !
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In reply to Post #44
Thanks for the advice I just messaged them in line with what you have said. Either they do as agreed or I will look at making a legal claim. Probably wasting my time I just want my bed back lol bloody going fishing in a compact mf60 the weekend and im 5ft11 and weigh 22 stone 
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In reply to Post #43
Then you can send them a 'Letter before action' giving them a week to resolve the issue or face legal action.
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In reply to Post #42
yeah i do its all via messaging
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In reply to Post #41
If you've retained proof of what they offered and of postage then you have a claim.
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In reply to Post #38
I must come back to this thread to add to my experience with TFT and my bedchair.
Originally they were going to send out the spare parts to fix the bed then advised me Solar does not carry these spare parts I need to send the bed back and they will replace it in full with new. I said to them I do not have a box for the bed the only way I can wrap it securely would be to send it in my bedchair bag. They said thats fine they will send the bag back I just need to leave a note inside with the bed.
Well I sent the chair 2 weeks ago. Added 2 x notes in the bag with chair. Emailed them and whatsapped them what was done for them to now say the bag got sent to solar they didnt see a note. Furthermore solar will try and repair the bed now and ship it back to them before it comes to me. So 1 month later and I will probably be another month without a bed seeing as they only reply to you every 2 - 3 days.
Absolute Horse s...... Will never use them again thats for sure.
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Use TFT a lot, odd little issue but nothing major at all and always been sorted with minimum fuss.
I put in an order yesterday, 10.30am, it was here at 9am this morning.
I also had to cancel an item I had on pre-order as I picked it up elsewhere, messaged them on Whats-App at 11am yesterday and asked them to cancel and refund. They messaged back at 2pm and the refund was in my PayPal account at 4pm.
Sign up to their XTRA club, £12 for a year gives next day delivery and access to exclusive deals. I do believe it makes a difference to responses.
Personally, I can't fault them and as I said, I use them a lot!
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In reply to Post #38
I'm obviously glad you got it sorted but it's very much luck of the drawer, plenty of feedback on Solar being crap at responding too, though maybe they 'prioritise' replies, who knows.
It's still not very good you had to go to Solar to get a response from TFT.
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In reply to Post #37
I would 100% agree with you but at the same time when I contacted Solar they responded within 30m of my email. When I told them I cant get hold of TFT they made a call and within an hour not only did TFT responded to me but solar emailed me to say the spare part is being sent out.
Vast difference in Customer Service
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In reply to Post #35
Maybe so, but given how impatient some of the modern generation are, quite frankly I don't blame them. I can imagine they're having the same problem with WhatsApp tbh. I remember seeing posts on the Carplounge FB groups, along the lines of "I've emailed them 4 times today", I'm thinking get a grip.
I'm not making excuses for the poor service some have received, but could you imagine if someone interrupted you in your job as frequently as some people think is necessary nowadays, you'd end up swamped.
TFT, victims of they're own success maybe, as a independent I give them some room but obviously not as much as someone experienced.
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In reply to Post #20
Johnson’s Ross are by the far the best shop I have used. Their prices on some items are higher compared to competitors, but customer service is second to none.
AD I’ve found hit and miss. Bought a deeper recently that took ages to come and when it did the seal on the box had been broken and there was a few scratches on the deeper unit. Likely a customer return they sent out.
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In reply to Post #32
I for one would never buy from a tackle shop without a contact number
Absolutely terrible way to run a business
Maybe put it all over their socials and trustpilot if they want to play that game..
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Before either TFT or Yodel have resolved it the parcels been found. It's had been outside a empty non residential address since 7pm Saturday
your correct about using your local tackle shop but myself (probably a lot of other people too) have not really got one as such except Angling Directs
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TFT have taken over Outlaw pro,as most know..
I bought a bedchair from OP,just before they got taken over ,the service I got from OP,was second to none ,examplery, great communication ..etc..
Hope that continues ...
There's a lot to be said for your local tackleshop ,if it still exists.
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In reply to Post #31
the Landline: 01245 231746 number has an automated message sending you to the whataspp 
with Yodel I can get past an automated message either
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General Carp Discussion