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In reply to Post #28
You don't half know some clumsy,unlucky people 
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In reply to Post #27
My mate stood on his FS 13ft hisIve breaking the top section - 200 quid plus. 3 years ago
Another syndi member snapped a tip section of his fs see rods casting out last year. Was best part of 300 for a new top section.
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In reply to Post #26
Correct.
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In reply to Post #25
Thing is anyone can knock a rod section without noticing even when packed away in sleeves and this creates a weak spot that breaks under load and not necessarily a high load. I've seen people break tip sections on a cast and blame the rod when reality is the line was twisted around the tip and they hadn't noticed.
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In reply to Post #24
I snapped a ER top section playing a fish from a boat and it wasn’t under that much pressure
Roger hurst sorted it out I took a top section off another rod so he could match it cost me £200
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In reply to Post #23
I cant grumble as its my own incompetence, regards Free Spirit or any other manufacturer of any item as Goose says your contract is with the retailer - its up to them to resolve it END OF
If they cant sort it with the supplier its there issue
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In reply to Post #21
It was with the shop as I had no was of contacting FreeSpirit, the manager of thee shop rang FreeSpirit when I was in there.
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In reply to Post #21
If true I may sympathise with the shop but they would still be responsible for a faulty product they had sold that was only nine months old.
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In reply to Post #19
I think the shop stopped stocking freespirit because of a few issues that fs did not want to help rectify
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In reply to Post #11
Your dispute should have been dealt with by the shop, the rod was only nine months old and they said it shouldn't have happened so they dhould have replaced it or given you a refund.
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In reply to Post #16
How the shop deal with free spirit is up to them but it's up to the shop I bought them from to provide the customer service. If the rod has a manufacturing defect that is going to cause a breakage I would expect it to happen farely soon after purchase if used regularly and certainly within the first year. Most flaws in blanks show up and break within the first few casts.
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In reply to Post #15
I went back to the shop i bought the rods from as that was the only way I could contact Freespirit.
I tried phoning, emailing, Facebook and Instagram and failed.
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In reply to Post #15
The shop won't get anywhere either,Freespirit simply refuse to believe their products could have any issues
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In reply to Post #14
Love mine as well but would deal with the shop I bought them from if I had any issues with them.
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In reply to Post #12
I love my Free Spirit rods but the customer service does concern me..
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In reply to Post #5
I had a broken down rod in my holdall free spirit as well and went to unpack it when I got to Salford park in Birmingham a few years ago and didn’t break everything down and found the tip hanging off one rod,my brother fixed it couldn’t really tell the difference in lengths so now I take everything off don’t take any chances and set up every time from scratch.
Thing is I sold them to a guy at work and bought a set of 10’ Harrison customs and first of all they sent them to wrong address via fed ex then first time I used them went to have a lead around and the tip cracked off on one,got to say though contacted tackle box straight away they arranged a currier to pick it up after they sent me a tube to send it back in and they fixed it really quick via a replacement tip.
Great service
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In reply to Post #11
Freespirit's customer service has always been shocking,I would never touch their rods.I saw how they treated a friend when he had issues with his
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In reply to Post #9
The rod was 9 months old and cracked at the bottom of the top section where you slot the 2 sections together, the section were put together correctly and when i took it back to my local FreeSpirit dealer whom I bought them off said it should have never split where it did.
For a rod under a year old i begrudged paying 1/2" the price of a rod for a faulty top section.
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In reply to Post #8
don't really see how that's appalling, it's half of the product..... op: try contact steve bardo at walkers of trowel
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In reply to Post #8
How were there customer service appaling? Half the price of a rod I would have thought was a fair price unless it broke due to a manufacturing defect.
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I had this recently on my FreeSpirit E Class Golds, Free Spirit customer services are appalling they wanted half the price of the rod for a new top section which was no fault of my own.
In the end I got a local rod builder to fix the cracked section but i wouldn't buy another Free Spirit rod after this.
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In reply to Post #6
Ouch, lovely rods the er's.
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In reply to Post #5
Its for a hi s IVE ER completely my fault down to neglect and packing up in a rush I guess as left them it in the van for a week so I guess damaged in transit
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In reply to Post #4
Let us know if you have any joy. What tips have people broken and how did it happen, only ask as the only free spirit rods I've been told that break fairly easily are the Hi's 220.
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In reply to Post #3
Thanks for the feedback
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In reply to Post #1
Nope same here had to buy 2 400 quid lol 😆
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In reply to Post #1
Rob, not sure if he will be any cheaper but It might be worth contacting Roger Hurst..
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Managed to snap a tip section on one of my HI-s quoted £200 for a replacement does anyone know ways of sourcing one cheapeer?
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