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 #95 17 Oct 2020 at 8.18am | |   |
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Any feedback on these, as they have been available for a few weeks now?
Any teething faults etc?
Cheers 👍
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#94 25 Sept 2020 at 11.17am | | |
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In reply to Post #93
 Cannot Fault them Gerry, I own quite a few Wychwood items now and have to say apart from this little hiccup have always been happy with their quality and price point for their products.
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#93 25 Sept 2020 at 10.06am | | |
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In reply to Post #92
That is outstanding customer service on Wychwoods part as apparently its the suppliers fault for fitting incorrect zips and as you say as soon as new fronts are made they will be sent out
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#92 25 Sept 2020 at 9.12am | | |
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In reply to Post #89
Did it yesterday afternoon, they emailed back within the hour saying they have some on order and will be delivered by air freight approximately a month (we will see) but in the meantime I have an infill panel so they said although not ideal to keep it and they will send a new one as soon as they arrive, cannot fault their speedy reply better than I have ever had with many other fishing brands.
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#91 24 Sept 2020 at 6.28pm | | |
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In reply to Post #90
Also being new to this brolly thing, what are the clips lining the roof for?
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#90 24 Sept 2020 at 5.51pm | | |
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In reply to Post #73
Where does the support bar fit?
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#89 24 Sept 2020 at 4.21pm | | |
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Contacted Wychwood direct through email....suggest you do the same. Assured me they will replace asap....might take a while but it is what it is at least they are been honest in the mistake. It's when company's shy away from faults it pisses me off
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#88 24 Sept 2020 at 12.49pm | | |
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In reply to Post #86
That could be months away before you get a replacement,not good
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#87 24 Sept 2020 at 12.34pm | | |
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In reply to Post #86
Did you contact Wychwood direct or where you purchased it from, long story short I ordered all mine from Fishing tackle and bait yesterday TBF to them I received a phonecall from them within minutes to say they had the Brolly and grounsheet in stock but no infill panel or doors they said they had oversold those items and didn't have stock so did I still want the brolly and groundsheet and they would refund me the outstanding which I agreed and they have, I think they have already clocked this issue possibly someone local had bought one and returned it probably.
So anyway straight on ebay found an infill and clear door at Ludlow tackle ordered it and it's just turned up, aside from the Wychwood label cable tied to the infill panel saying letterbox style door it isn't.  
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#86 24 Sept 2020 at 11.05am | | |
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Wychwood have replied back to me and confirmed a number of the brolly fronts had gone out with the flaw in the design....lack of letter box ability. To their credit they will be sending out the correct one out to me as soon as they arrive....and I can keep the faulty one. Can't be fairer than that....
Sounds like a batch has gone out to various stores so might be worthwhile if your purchasing the brolly and extras to ask the store to check the front for this.
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#85 23 Sept 2020 at 11.20pm | | |
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In reply to Post #84
post 74 is worth reading re letterbox ?
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#84 23 Sept 2020 at 11.15pm | | |
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In reply to Post #83
That's shocking mate. I ordered mine with groundsheet, infill front and mozzie panel, should arrive tomorrow
I will be bitterly disappointed if the infill can't be used letterbox style and a complaint will be going to wychwood and trading standards for false advertising.
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#83 23 Sept 2020 at 8.18pm | | |
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In reply to Post #82
TNT M8
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#82 23 Sept 2020 at 7.42pm | | |
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In reply to Post #80
Not good Gerry
Who was the courier 😡
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#81 23 Sept 2020 at 7.13pm | | |
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In reply to Post #80
Don't get that oldgeezer TT have them for sale on there website now
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